DELIVERY:
Your pack shipment

The delivery time depends on the country where we need to ship. We attempt to deliver orders within 10 days but please allow up to 28.

By now Delivery is scheduled for the following EU countries:

- France
- Germany
- Belgium
- United Kingdom (with exclusion of Scottish Islands - Highlands, Isle of Man and Northern Ireland, Republic of Ireland, Channel Islands and the Scilly Isles.)
- Luxemburg

For delivery to other areas please contact us on dolcepiemonte@altervista.org for availability and quotes.


We advise you to check immediately that the package is integral and recommend you to report any breakage or tampering directly to the courier.
Dolcepiemonte is not responsible for damage or tampering of the delivered goods by the courier. We therefore invite you to always accept the parcel from the courier with "SUBJECT TO INSPECTION" in particular in the case where there are signs of cracks, barrel and / or tampering: this is crucial in order to open complaint against the courier and obtain compensation for damage from the same carrier. Otherwise the shipping company does not accept claims of any kind, and will allow us to open your refund.

In case you accepted the package with " ACCEPTED SUBJECT TO INSPECTION " or “acceptation with reserve” and there was any damaged goods, Please write immediately to dolcepiemonte@altervista.org describing us damaged products and possibly sending us some photographic material proof of what is written , along with the carrier's delivery bill with the words "ACCEPTED SUBJECT TO INSPECTION", so we can open the practice with the courier and at the same time resend the damaged goods.

Contrarily, in the case that the package is accepted without "SUBJECT TO INSPECTION" there will be no way to proceed against the carrier and we will then resend the damaged goods.
Shipping charges include the cost of packaging and postage.
the CUSTOMER can arrange for his/her courier to collect the goods carriage forward from the Dolcepiemonte warehouse no later than 4 (four) days after the date set for the delivery of the order. In this case, all the costs and risks pertaining to transport, including those incurred while the goods are held with the carrier, will be paid in full by the CUSTOMER.

We advise you to group your items in one order. We can’t group two distinct orders placed separately, and each of them will be applicable shipping costs. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected. In case of non-standard boxes delays in the shipment can occur, we will report you about via e-mail.

Sorry, but we cannot deliver to PO boxes. We need your personal or business details and a phone number to contact you if necessary.


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